Refund policy

Return and Refund Policy

Effective Date: October 2026 Website: grouponsupplier.online

1. Marketplace Model Group On Suppliers operates as a B2B marketplace. Orders are fulfilled directly by independent suppliers. Return and refund requests are handled in collaboration with the relevant supplier.

2. Eligibility for Returns Returns may be requested under the following conditions:

The item received is damaged or defective
The incorrect item was delivered
The item does not match the product description on the listing
Returns must be requested within 7 days of delivery by contacting us through our website.

3. Non-Returnable Items The following items are generally not eligible for return:

PPE and safety equipment that has been used or worn
Custom or bulk-order items made to specification
Items damaged due to misuse or improper storage
4. Return Process

Contact Group On Suppliers via our website with your order number and reason for return
We will liaise with the supplier on your behalf
If approved, the supplier will provide return instructions and a return address
Items must be returned in their original packaging and unused condition
5. Refunds Once the returned item is received and inspected by the supplier, we will notify you of the outcome. Approved refunds will be processed within 7–10 business days to your original payment method.

6. Bulk & RFQ Orders For bulk orders placed via our RFQ process, return and refund terms are agreed upon at the time of purchase and may differ from standard policy.

7. Disputes If you are unsatisfied with the resolution provided by a supplier, Group On Suppliers will assist in mediating the dispute in good faith.

Contact: For return requests, please use the contact page on our website.